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The Impact of Service Quality Delivery on Customer Loyalty in the Telecommunication Industry: A Case Study of Expresso Telecom, Ghana
Poku, Kofi; Owusu Ansah, Martin; Lamptey, Deborah Ivy - 2014
Companies today operate in an increasingly dynamic and challenging environment. The search for quality service is debatably the most important consumer trend as consumers are now demanding higher quality in products and in services than ever before. The paper examined the impact of service...
Persistent link: https://www.econbiz.de/10011531840
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Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur; Ali, Md. Julfikar; Kejing, Zhang; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
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Impact of online banking on customer satisfaction in Nepalese commercial banks
Gyawali, Sashank - In: Nepalese journal of economics : a publication of … 4 (2020) 3, pp. 135-147
Persistent link: https://www.econbiz.de/10013253771
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An empirical study of gap analysis of service quality in select private sector banks
Kumar Miryala, Ramesh - In: International journal of economics and management … 1 (2012) 2, pp. 91-96
Persistent link: https://www.econbiz.de/10010209984
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Student perceptions of service quality in the school of accounting: a case analysis of a private university in Malaysia
Lam, Chee-Hoong; Ng, Felix Chee-Yew; Tan, Peter Sin-Howe; … - In: International Journal of Services, Economics and Management 3 (2011) 1, pp. 122-133
, responsiveness, empathy, reliability and tangibles) and the overall academic performance service quality. Questionnaires were … have shown that assurance and responsiveness are positively associated with overall academic performance of service quality …
Persistent link: https://www.econbiz.de/10009353017
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Student satisfaction and retention : impact of service quality and digital transformation
Forid, Md Shak; Hafez, Md; Khan, Wahiduzzaman - In: Marketing i menedžment innovacij : m&mi 13 (2022) 4, pp. 152-163
Persistent link: https://www.econbiz.de/10014250232
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SERVICE QUALITY: A CASE STUDY OF BANCA ROMANEASCA
CORNELIU, BENTE - In: Annals of Faculty of Economics 1 (2013) 2, pp. 421-429
results of the service quality analysis show that reliability and empathy are the two most critical dimensions of service …
Persistent link: https://www.econbiz.de/10010733836
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Linking service quality, guest satisfaction and length of stay to e-WOM : a study in the hotel industry of Singapore
Chew Si Chyi; Hee, Ong Choon - In: Middle East journal of management : MEJM 9 (2022) 1, pp. 44-63
Persistent link: https://www.econbiz.de/10012693985
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A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.; Rajasankar, S. - In: International journal of applied business and economic … 17 (2019) 2, pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
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Understanding dimensions of customer-based brand equity in banks
Bassan, Lizu; Kathuria, Lalit Mohan - In: International journal of business competition and … 5 (2016) 1/2/3, pp. 21-33
Persistent link: https://www.econbiz.de/10011662940