Narrow search
Showing 1 - 6 of 6
Cover Image
Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B. - 2010
Persistent link: https://www.econbiz.de/10003968677
Cover Image
Winning the service game : revisiting the rules by which people co-create value
Schneider, Benjamin; Bowen, David E. - 2010
Persistent link: https://www.econbiz.de/10003968682
Cover Image
Seven contexts for service system design
Glushko, Robert J. - 2010
Persistent link: https://www.econbiz.de/10003968710
Cover Image
The future of service is long overdue
Gummesson, Evert - 2010
Persistent link: https://www.econbiz.de/10003968943
Cover Image
The evolution and future of service : building and broadening a multidisciplinary field
Fisk, Raymond P.; Grove, Stephen J. - 2010
Persistent link: https://www.econbiz.de/10003968944
Cover Image
Service science, management, and engineering (SSME) in Japan
Hidaki, Kazuyoshi - 2010
Persistent link: https://www.econbiz.de/10003968967