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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"Harvard business review : HBR"
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Dienstleistungsmanagement
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Harvard business review : HBR
SpringerLink / Bücher
48
Journal of service management
33
International journal of hospitality management
29
Forum Dienstleistungsmanagement
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Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
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Journal of service research : JSR
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International journal of contemporary hospitality management
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London School of Economics and Political Science - Publications
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The journal of services marketing
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Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
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International journal of services and operations management
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Springer eBook Collection
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Global cases on hospitality industry
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Springer eBook Collection / Business and Economics
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Competition in higher education branding and marketing : national and global perspectives
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Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
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Managing service quality : MSQ ; an international journal
11
International journal of quality and service sciences
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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Journal of retailing and consumer services
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Lehrbuch
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Fachhochschule Gelsenkirchen - Institut Arbeit und Technik - Publikationen
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International journal of services technology and management
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Research
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Service science, management and engineering : education for the 21st Century
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Services marketing quarterly
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Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
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Journal of business research : JBR
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Kundenintegration : Forum Dienstleistungsmanagement
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Schriften zum Produktionsmanagement
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Schriftenreihe innovatives Dienstleistungsmanagement
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
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Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
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When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
Saved in:
2
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
3
Organising health services through modularity
Vähätalo, Mervi
;
Kallio, Tomi Juhani
- In:
International journal of operations & production …
35
(
2015
)
6
,
pp. 925-945
Persistent link: https://www.econbiz.de/10011292955
Saved in:
4
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
5
Distinctive featres of service performance measurement
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1466-1486
Persistent link: https://www.econbiz.de/10010437788
Saved in:
6
Linking servicescape to customer satisfaction : exploring the role of competitive strategy
Miles, Patti
;
Miles, Grant
;
Cannon, Alan
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 772-795
Persistent link: https://www.econbiz.de/10009572748
Saved in:
7
Mumbai's models of service excellence : what the city's dabbawalas can teach your company about quality
Thomke, Stefan H.
- In:
Harvard business review : HBR
90
(
2012
)
11
,
pp. 121-126
Persistent link: https://www.econbiz.de/10009665392
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8
Product-service modes of working : operations management implications
Wilkinson, Adrian
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10009523800
Saved in:
9
Service specialization and operational performance in hospitals
Capkun, Vedran
;
Messner, Martin
;
Rissbacher, Clemens
- In:
International journal of operations & production …
32
(
2012
)
4
,
pp. 468-495
Persistent link: https://www.econbiz.de/10009535034
Saved in:
10
Multi-dimensional nature of service innovation : operationalisation of the elevated service offerings construct in collaborative service organisations
Agarwal, Renu
;
Selen, Willem
- In:
International journal of operations & production …
31
(
2011
)
11
,
pp. 1164-1192
Persistent link: https://www.econbiz.de/10009407599
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