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Measuring perception of service quality of Serbian rural tourism using RURALQUAL scale
Perić, Goran; Dramićanin, Sandra; Milenkovski, Ace - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 11 (2020) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10012268841
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Community's experiential knowledge on the development of rural tourism competitive advantage : a study on Kampung Semadang : Borneo Heights, Sarawak
Chin, Chee Hua; Thian, Susan Su-Zhuang; Lo May Chiun - In: Tourism review : the official journal of the AIEST 72 (2017) 2, pp. 238-260
Persistent link: https://www.econbiz.de/10011772636
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Stakeholder performance measurement in nonprofit organizations : case study of a donor satisfaction barometer
Leipnitz, Sigrun - In: Nonprofit management & leadership 25 (2014/15) 2, pp. 165-181
Persistent link: https://www.econbiz.de/10010474504
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Analysis of academic stakeholders' satisfaction on green campus implementation in Telkom University using importance performance analysis approach
Setiawati, Cut Irna; Maulana, Agam - In: International journal of learning and change : IJLC 13 (2021) 3, pp. 237-254
Persistent link: https://www.econbiz.de/10012599012
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Building brand experiences : a practical guide to retaining brand relevance
Coleman, Darren - 2018
Introduction to retaining relevance through brand experiences -- The brand experience blueprint : a practical management tool -- Brand experience environment -- Understanding your stakeholders -- Fine-tuning your perspective -- Considering the mechanics of delivery -- Adopting a data-driven...
Persistent link: https://www.econbiz.de/10011856953
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The Drucker intangibles measurement system : an academic perspective
Crosby, Lawrence A.; Ghanbarpour, Tohid - In: Journal of business research : JBR 155 (2023) 2, pp. 1-12
Persistent link: https://www.econbiz.de/10013492788
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel
Pan, Frank C. - In: Tourism management : research, policies, practice 46 (2015), pp. 84-91
Persistent link: https://www.econbiz.de/10010485571
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An innovative service quality evaluation and improvement model
Chen, Li-Fei; Chen, Szu-Chi; Su, Chao-Ton - In: The service industries journal 38 (2018) 3/4, pp. 228-249
Persistent link: https://www.econbiz.de/10011848076