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Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge; Trujillo, Andrea - In: Journal of retailing and consumer services 20 (2013) 6, pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
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Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)
Indrayani; Wibisono, Chablullah; Aritra, Sanni; Muda, … - In: International journal of financial research 10 (2019) 6, pp. 54-66
Persistent link: https://www.econbiz.de/10012304449
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Internet banking, customer perceived value and loyalty : the role of switching costs
Rahi, Samar; Mazuri Abd Ghani - In: Inventi impact: retailing & consumer services (2017) 2, pp. 61-67
Persistent link: https://www.econbiz.de/10011752818
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A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
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Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
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Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed; Yazar, Evrim Erdoğan - In: Digital transformation and new approaches in trade, …, (pp. 257-283). 2022
Persistent link: https://www.econbiz.de/10013448702
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Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal; Amini, Ahdia - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
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Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India
Mishra, Sita - In: International journal of electronic finance : IJEF 8 (2014) 1, pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34
Persistent link: https://www.econbiz.de/10011892259