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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
service quality
34
Quality management
32
Qualitätsmanagement
32
Consumer behaviour
26
Konsumentenverhalten
26
India
23
Indien
23
Beziehungsmarketing
21
Relationship marketing
21
Performance measurement
17
Performance-Messung
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customer satisfaction
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Dienstleistungssektor
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Service industry
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Customer service
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Factor analysis
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Faktorenanalyse
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Electronic banking
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Measurement
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Messung
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Mobilkommunikation
8
AHP approach
7
AHP-Verfahren
7
Balanced Scorecard
7
Balanced scorecard
7
Structural equation model
7
Strukturgleichungsmodell
7
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Karppinen, Henri
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Dabestani, Reza
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Kamble, Sachin S.
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Khan, Mohammed Naved
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Khare, Arpita
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Koivuniemi, Jouni
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Lotfi, Farhad Hosseinzadeh
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Mahanty, Biswajit
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Raut, Rakesh D.
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Satapathy, Suchismita
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Abu Bakar Sade
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Abu-ElSamen, Amjad A.
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Alawamleh, Mohammad
1
Allada, Vijaya Kameswari
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1
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International journal of services and operations management
MPRA Paper
1,205
Economics Bulletin
560
IZA Discussion Papers
478
International journal of hospitality management
414
NBER Working Papers
400
Discussion paper series / IZA
388
International Game Theory Review (IGTR)
385
NBER working paper series
379
Journal of retailing and consumer services
333
Working paper / National Bureau of Economic Research, Inc.
323
The service industries journal
313
Journal of business research : JBR
303
NBER Working Paper
294
IZA Discussion Paper
287
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
247
Books / Edward Elgar
245
Public management review
231
CESifo working papers
220
The journal of services marketing
216
CEPR Discussion Papers
213
Policy research working paper : WPS
212
Public Economics
202
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
196
Working paper
194
CESifo Working Paper
187
Auditing : a journal of practice & theory
177
Journal of business ethics : JOBE
176
Working paper / World Institute for Development Economics Research
165
International journal of contemporary hospitality management
163
Journal of Services Marketing
151
Discussion paper / Centre for Economic Policy Research
150
WIDER Working Paper
150
Working Paper
148
Services marketing quarterly
143
Journal of hospitality marketing & management
142
Journal of air transport management
141
The TQM journal : the international review of organizational improvement
136
Cogent business & management
132
Tourism management : research, policies, practice
131
World Bank E-Library Archive
131
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ECONIS (ZBW)
113
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1
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
2
Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
Saved in:
3
Determining improvement priorities of public leisure facilities be revised Importance-Performance Analysis
Hsu, Hui-hsien
;
Lin, Chi-fan
;
Liu, Yi-de
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 471-486
Persistent link: https://www.econbiz.de/10009153473
Saved in:
4
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
5
Performance evaluation of HESA laboratory units : an integrated DEA-BCD approach
Arabzad, S. Mohammad
;
Kamali, Ahmad
;
Naji, Badia
; …
- In:
International journal of services and operations management
16
(
2013
)
2
,
pp. 225-239
Persistent link: https://www.econbiz.de/10010230171
Saved in:
6
An integrated model to identify and rank the after sales service strategies of firms engaged in household appliances business
Murali, Sivanesan
;
Pugazhendhi, Singaram
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 99-124
Persistent link: https://www.econbiz.de/10011598311
Saved in:
7
Organisational management through performance indicators
Kipper, Liane Mahlmann
;
Nara, Elpidio Oscar Benitez
; …
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 447-464
Persistent link: https://www.econbiz.de/10012162858
Saved in:
8
Application of multi-criteria decision making methods for balanced scorecard : a literature review investigation
Asgari, Nasrin
;
Soroush Avakh Darestani
- In:
International journal of services and operations management
27
(
2017
)
2
,
pp. 262-283
Persistent link: https://www.econbiz.de/10011757789
Saved in:
9
Modelling human resources dashboard with balanced scorecard in customer and financial perspective (case study : Sepah Bank)
Peidaie, Mir Mehrdad
;
Sadeghimanesh, Mohsen
- In:
International journal of services and operations management
26
(
2017
)
4
,
pp. 443-458
Persistent link: https://www.econbiz.de/10011760609
Saved in:
10
An overview of existing performance measurement frameworks in the context of world class manufacturing performance measurement
Digalwar, A. K.
;
Sangwan, K. S.
- In:
International journal of services and operations management
9
(
2011
)
1
,
pp. 60-82
Persistent link: https://www.econbiz.de/10009230741
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