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~subject:"Quality management"
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Subject
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Quality management
Service quality
21,552
Dienstleistungsqualität
20,801
Corruption
14,279
Korruption
13,571
Customer satisfaction
6,423
Kundenzufriedenheit
6,224
Theorie
5,223
Öffentliche Dienstleistung
5,052
Theory
5,015
Public services
4,938
Consumer behaviour
4,456
Konsumentenverhalten
4,405
Relationship marketing
3,997
Beziehungsmarketing
3,980
Welt
3,900
World
3,776
Balanced Scorecard
3,088
Balanced scorecard
2,933
corruption
2,866
Qualitätsmanagement
2,701
Deutschland
2,666
Partizipation
2,661
Participation
2,655
Wirtschaftsprüfung
2,645
Financial audit
2,639
USA
2,588
United States
2,460
Germany
2,406
India
2,100
Indien
1,973
Krankenhaus
1,934
Hospital
1,914
Health care
1,762
Gesundheitsversorgung
1,692
Performance measurement
1,622
Selbsthilfe
1,575
Gesundheitswesen
1,567
Performance-Messung
1,557
Entwicklungsländer
1,550
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Undetermined
1,052
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435
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Article
2,024
Book / Working Paper
620
Journal
7
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1,828
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168
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106
Arbeitspapier
59
Working Paper
59
Collection of articles of several authors
46
Sammelwerk
46
Conference paper
38
Konferenzbeitrag
38
Bibliografie enthalten
32
Bibliography included
32
Case study
32
Fallstudie
32
Konferenzschrift
26
Aufsatzsammlung
24
Amtsdruckschrift
18
Conference proceedings
18
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18
research-article
13
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10
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9
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8
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8
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4
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3
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3
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3
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2
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2
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2,296
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356
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2
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Bruhn, Manfred
32
Shahin, Arash
17
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dahlgaard, Jens Jörn
6
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Stauss, Bernd
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Sweis, Rateb J.
5
Tarí, Juan José
5
Töpfer, Armin
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
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Hochschulrektorenkonferenz
18
IGI Global
7
OECD
4
Springer-Verlag GmbH
3
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Weltbank
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Books on Demand GmbH <Norderstedt>
1
Brookings Institution
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutsche Hochschule für Verwaltungswissenschaften Speyer
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
1
Friedrich-Ebert-Stiftung / Abteilung Arbeit und Sozialpolitik
1
Fördergesellschaft Marketing an der Universität Augsburg
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
The TQM journal : the international review of organizational improvement
67
International journal of productivity and quality management : IJPQM
66
International journal of quality & reliability management
63
Quality management journal : QMJ
51
Total quality management & business excellence
46
International journal of quality and service sciences
33
International journal of services and operations management
32
International journal of production research
24
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
21
Benchmarking : an international journal ; BIJ
19
International journal of hospitality management
19
Journal of health organization and management
19
Amfiteatru economic : an economic and business research periodical
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
International journal of six sigma and competitive advantage : IJSSCA
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
International journal of production economics
13
The service industries journal
13
Service business
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
Benchmarking : an international journal
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Business process management journal
9
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
International Journal of Quality & Reliability Management
8
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Source
All
ECONIS (ZBW)
2,627
Other ZBW resources
22
RePEc
2
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1
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1
The "control tower" approach to optimising complex service delivery performance
Meekings, Alan
;
Briault, Steve
- In:
Measuring business excellence : the journal of …
17
(
2013
)
3
,
pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
Saved in:
2
What enhances service delivery in public hospitals in Kenya? : the role of total quality management practices
Wandie, Rebecca Wangare
;
Muathe, Stephen
-
2022
Persistent link: https://www.econbiz.de/10013445141
Saved in:
3
Adopting quality management (QM) principles in managing facilities management service delivery
Myeda, Nik Elyna
;
Chua, Shirley Jin Lin
;
Nur Syafiqatul …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2393-2419
Persistent link: https://www.econbiz.de/10014470788
Saved in:
4
Presenting a new mixed method for measuring service quality of health clubs
Abdolmaleki, Hossein
;
Soheili, Behzad
;
Varmus, Michal
; …
- In:
International journal of sport management and marketing …
20
(
2020
)
5/6
,
pp. 312-333
Persistent link: https://www.econbiz.de/10012523443
Saved in:
5
Service quality management applying the balanced scorecard : an exploratory study
Ratnasingam, Pauline
- In:
International journal of commerce and management
19
(
2009
)
2
,
pp. 127-136
Persistent link: https://www.econbiz.de/10003918753
Saved in:
6
Quality management as a part of CRM
Havliček, Karel
;
Břečková, Pavla
;
Zampeta, Vicky
- In:
European research studies : an international …
16
(
2013
)
4
,
pp. 15-27
Persistent link: https://www.econbiz.de/10011383338
Saved in:
7
Qualitätsmanagement im Dienstleistungsbereich : Eignung der Qualitätsmessung für das Kennzahlen-Controlling
Woratschek, Herbert
- In:
Controlling : Zeitschrift für erfolgsorientierte …
16
(
2004
)
2
,
pp. 73-84
Persistent link: https://www.econbiz.de/10001946198
Saved in:
8
Re-engineering audit : quality, control self assessment and the balanced scorecard
Melville, Rob
-
1996
Persistent link: https://www.econbiz.de/10001373833
Saved in:
9
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
10
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
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