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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
127
Kundenzufriedenheit
127
Quality management
120
Qualitätsmanagement
120
Beziehungsmarketing
57
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Dahlgaard, Jens Jörn
8
Dahlgaard-Park, Su Mi
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Marimon, Frederic
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Casadesús, Martí
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He, Zhen
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Petnji Yaya, Luc Honore
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Baković, Tomislav
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Dužević, Ines
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Dwivedi, Yogesh Kumar
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Lin, Shu-ping
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Santouridis, Ilias
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Zhang, Min
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Alsmadi, Majed
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Amorim, Marlene
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Antony, Jiju
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Bagur-Femenías, Llorenç
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Calabrese, Armando
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Chan, Ya-hui
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Murmura, Federica
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Pai, Fan-Yun
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Park, Heejun
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Perramon, Jordi
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Poksinska, Bozena
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The Nigerian journal of economic and social studies
616
International journal of production research
547
NBER working paper series
524
Working paper / National Bureau of Economic Research, Inc.
483
NBER Working Paper
463
Auditing : a journal of practice & theory
432
International journal of hospitality management
409
International journal of production economics
374
Journal of business research : JBR
347
Journal of retailing and consumer services
337
The service industries journal
313
Applied economics
293
Ifo Schnelldienst
274
Managerial auditing journal
268
International journal of productivity and quality management : IJPQM
257
Discussion paper series / IZA
256
The accounting review : a publication of the American Accounting Association
229
Discussion paper / Centre for Economic Policy Research
227
Policy research working paper : WPS
218
SpringerLink / Bücher
212
The journal of services marketing
211
World Bank E-Library Archive
209
International journal of auditing : IJA
206
International journal of economics and financial issues : IJEFI
198
Technological forecasting & social change : an international journal
194
Discussion paper
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International Journal of Energy Economics and Policy : IJEEP
193
Cogent business & management
192
International journal of economics and finance
190
Accounting horizons : a quarterly publication of the American Accounting Association
189
The TQM journal : the international review of organizational improvement
185
Working paper
176
The Indian journal of economics
173
IZA Discussion Paper
167
International journal of quality & reliability management
166
International journal of contemporary hospitality management
164
Ifo-Schnelldienst
159
Industrial marketing management : the international journal for industrial and high-tech firms
158
International journal of services and operations management
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ECONIS (ZBW)
260
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1
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
2
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
3
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
4
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
5
Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1335-1356
Persistent link: https://www.econbiz.de/10011528305
Saved in:
6
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
7
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
Saved in:
8
Six Sigma adoption in public utilities : a case study
Prashar, Anupama
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 479-506
Persistent link: https://www.econbiz.de/10011579819
Saved in:
9
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
10
Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan
;
Tsai, Ming-Chun
;
Lin, Shu-Ping
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 415-429
Persistent link: https://www.econbiz.de/10011300161
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