The main topics that will be discussed include: Digital financial services - Organisation: aligning the organisation to strengthen remote interactions • Internal organisation. Choosing the right development team. Calculating the RoI of new initiatives. Selecting the right change management...

The conference will also explore the following issues: New branch formats and concepts • Format: What is the real impact of comfort and design? To what extent does the design contribute to the brand? • Technology: How are customers using the new technology tools in the new branches? •...

The aim of this conference is to take stock of a number of recent studies that aim at assessing the evolution of firms' financing during the crisis and of its consequences for their default risk and survival. Besides two keynote lectures by David Scharfstein (Harvard Business School and NBER)...

The Workshop will present the state of the art of theoretical, experimental and empirical research in: Coalition formation; Network formation; Matching, with particular focus on financial networks. This theme, being closely related to current economic problems, and consequently containing topics...

Migrants from Eastern Europe, Northern Europe and North Africa continue to make their home in Western Europe - but how well are their needs being met? Migrant banking in Europe offers a range of exciting opportunities for both financial and non-financial players. For instance, there is a small...

This year, therefore, the conference will focus on four key themes - New approaches to customer retention: an exploration of the effectiveness of the latest loyalty schemes; - New approaches to customer communication: engaging customers in real dialogue, using social networking sites and other...

The conference will provide a unique opportunity to learn from pioneers in Payment Loyalty, Retailers with loyalty success and associated industry experts. Delegates will benefit from lively debate around the following subject areas: - Building a consumer relationship through payments -...

The Efma Congress is dedicated to multichannel management. This year’s Congress will have two special sessions: - New banks and banking models This session will include case studies presented by senior executives of new European banks, such as Metrobank, Zuno Bank and Alior Bank. We will also...

The symposium will discuss what changes are needed to make banking systems more resilient before the next crisis hits with a particular focus on: - the role of sovereign guarantees particularly in relation to the newly established European Financial Stabilization Fund; - an assessment of public...

This year’s conference will focus on a wide range of topics, including: - Reaping the rewards across converging channels: Learning valuable lessons from those who are developing new initiatives. - Fighting fraud: Managing increasingly complex security models. - Meeting SEPA migration...