The workshop aims at strengthening the relationship between Italian economists working in Industrial Organization both in Italy and abroad by bringing them together to discuss new research in the field. To stimulate the interaction the program will consist of a small number of papers, all will...

In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...

In many countries, innovation in customer relationship management and customer experience has been given a higher priority than previously. There is a consensus within the industry that strong customer intelligence and an effective customer relationship management strategy can help financial...

The Efma Congress is dedicated to multichannel management. The main topics for discussion during the Congress will include: - Identifying the best strategies - Multichannel management. What new approaches are available? How feasible is the fully integrated customer experience and management...

The payments industry is facing challenges from all sides: competition and pricing pressures; new regulations; continuing macroeconomic uncertainty; and changing customer demands. Banks need to be flexible and agile to take advantage of the huge potential gains available from the payments...

The emerging ‘advanced payments’ sector includes the convergence of mobile, Internet and tablet payments. These represent exciting and lucrative new revenue channels. Industry leaders have already started to grasp this opportunity and are focusing on emerging mobile and NFC innovation and...

Recent events have underlined the importance of cash as a refuge, as cash in circulation peaked at the height of the financial crisis. Since then, demand has remained strong and there has been no sign of repatriation of those banknotes. At the same time, the infrastructure of the cash cycle is...

The aim of this conference is to bring together leaders in econometrics and time series to share, talk, exchange ideas, and provide a platform for future collaborations. Some of the topics that are covered by the meeting are: robust methods, quantile, volatility processes, factor models,...

This annual workshop, which started in 2001 as the Villa Mondragone Workshop in Economic Theory and Econometrics, is designed to stimulate the interaction between senior economists and doctoral students working on both theoretical and empirical economic issues, and well ahead in their...

Submissions are welcome on issues related to the following themes: - Theoretical work on the monetary policy transmission channels and the effectiveness of asset purchase programmes and other non-standard monetary policy measures - Empirical evidence on the effects of such programmes and...