Tracks: - Social Sciences and Humanities, - Business and Economics, - Teaching and Education, and - Science and Technology. The accepted submissions will be clustered around their common topics and areas of interest. As is typical of multidisciplinary conferences, the final program - released...

This 2-day international conference will gather in Paris academic researchers involved in the field of the economics of Information & Communication Technologies. Theoretical, empirical as well as policy-oriented articles will be presented. Topics: Telecommunications; Internet and Software...

The workshop warmly welcomes researchers from various disciplines and backgrounds to discuss employee dishonesty, issues and further implications in the workplace. Research from Economics, Psychology, Marketing or Business is welcome.

In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...

In many countries, innovation in customer relationship management and customer experience has been given a higher priority than previously. There is a consensus within the industry that strong customer intelligence and an effective customer relationship management strategy can help financial...

The main topics that will be discussed include: Digital financial services - Marketing: greater intimacy with remote customers • Intimacy. What intimacy means for online and mobile customers. Customer centricity in a virtual world. • Digital communication. Customer experience in digital...

This workshop is bringing together scholars from different disciplines such as economics, history, art and literary theory, science and technology studies – this list is not exclusive – to discuss, from an historical vantage point, the place of economics in our culture. Below are some...

This year, therefore, the conference will focus on four key themes - New approaches to customer retention: an exploration of the effectiveness of the latest loyalty schemes; - New approaches to customer communication: engaging customers in real dialogue, using social networking sites and other...

The Efma Congress is dedicated to multichannel management. This year’s Congress will have two special sessions: - New banks and banking models This session will include case studies presented by senior executives of new European banks, such as Metrobank, Zuno Bank and Alior Bank. We will also...

Conference Theme – The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World