Economists and professionals working in related fields are invited to submit theoretical and applied papers in all areas of economics for presentation at the Congress. All participants at EEA-ESEM 2014 must be a member of the European Economic Association or the Econometric Society.

True multidistribution is hard to achieve. It requires significant long-term investment, but what benefits or return on investment can banks expect? There is unfortunately no easy answer, but there is one place where you can learn from the bankers with the most experience in this area: the Efma...

In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...

In many countries, innovation in customer relationship management and customer experience has been given a higher priority than previously. There is a consensus within the industry that strong customer intelligence and an effective customer relationship management strategy can help financial...

The payments industry is facing challenges from all sides: competition and pricing pressures; new regulations; continuing macroeconomic uncertainty; and changing customer demands. Banks need to be flexible and agile to take advantage of the huge potential gains available from the payments...

The emerging ‘advanced payments’ sector includes the convergence of mobile, Internet and tablet payments. These represent exciting and lucrative new revenue channels. Industry leaders have already started to grasp this opportunity and are focusing on emerging mobile and NFC innovation and...

Recent events have underlined the importance of cash as a refuge, as cash in circulation peaked at the height of the financial crisis. Since then, demand has remained strong and there has been no sign of repatriation of those banknotes. At the same time, the infrastructure of the cash cycle is...

We are inviting papers dealing with theoretical or empirical topics looking at either side of the co-evolutionary perspective of technological and institutional development, i.e. - the role of public administration in technological progress and innovation (e.g., public procurement for...

EGPA is pleased to offer the seventh annual symposium for doctoral students and young scholars on September 3rd and 4th 2012, immediately preceding the annual EGPA conference in Bergen, Norway. The symposium is designed to support young researchers in the field of Public Administration and...

The main topics that will be discussed include: Digital financial services - Marketing: greater intimacy with remote customers • Intimacy. What intimacy means for online and mobile customers. Customer centricity in a virtual world. • Digital communication. Customer experience in digital...