A conceptual framework for understanding e-service quality : implications for future research and managerial practice
Valarie A. Zeithaml, A. Parasuraman and Arvind Malhotra
| Year of publication: |
2000
|
|---|---|
| Authors: | Zeithaml, Valarie A. ; Parasuraman, A. ; Malhotra, Arvind |
| Publisher: |
Cambridge, MA |
| Extent: | 46 S graph. Darst |
|---|---|
| Series: | Report / Marketing Science Institute. - Cambridge, Mass. : MSI, ZDB-ID 1178648-6. - Vol. 00,115 |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10001563380