E-S-Qual : a multiple-item scale for assessing electronic service quality ; Report No. 04-112
A. Parasuraman; Valarie A. Zeithaml and Arvind Malhotra
| Year of publication: |
2004
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| Authors: | Parasuraman, A. ; Zeithaml, Valarie A. ; Malhotra, Arvind |
| Published in: |
MSI reports : working paper series. - Cambridge, Mass, ISSN 1545-505X, ZDB-ID 21271744. - 2004, 3, p. 3-25
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| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009893422