A conceptual model for proactive-interactive customer complaint management systems
Year of publication: |
2013
|
---|---|
Authors: | Atlikhan, Atefeh ; Albadvi, Amir ; Ghapanchi, Amir Hossein |
Published in: |
International journal of business information systems : IJBIS. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0972, ZDB-ID 2193362-5. - Vol. 13.2013, 4, p. 490-503
|
Subject: | proactive-active customer complaint management system | service recovery | customer satisfaction | organisation performance | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
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