A decision-making framework for service quality measurements in hospitals

A. Mohamed Riyazh Khan; P. N. Prasad; Sw. Rajamanoharane

Year of publication:	2010
Authors:	Khan, A. Mohamed Riyazh ; Prasad, P. N. ; Rajamanoharane, Sw.
Published in:	International journal of enterprise network management. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1748-1252, ZDB-ID 2212020-8. - Vol. 4.2010, 1, p. 80-91
Subject:	Dienstleistungsqualität \| Service quality \| Krankenhaus \| Hospital \| AHP-Verfahren \| AHP approach \| Multikriterielle Entscheidungsanalyse \| Multi-criteria analysis

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