A lagged experience sampling methodology study on spillover effects of customer mistreatment
Fu Yang, Zihan Zhou, and Xiaoyu Huang
| Year of publication: |
2024
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|---|---|
| Authors: | Yang, Fu ; Zhou, Zihan ; Huang, Xiaoyu |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 3, p. 450-469
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| Subject: | customer mistreatment | spillover effect | service rule commitment | optimal rule control | empathetic leadership | Spillover-Effekt | Spillover effect | Beziehungsmarketing | Relationship marketing | Theorie | Theory | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705231190872 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014580532