A public organization provided a poor service : is there anything they can do to make it right with the citizen?

James Gerard Caillier

Year of publication:	2023
Authors:	Caillier, James Gerard
Subject:	empathetic apology \| Justice Perceptions \| Positive Word-Of-Mouth \| Public Organizations \| Recovery Satisfaction \| reperformance \| Service Failure \| Service Recovery \| Beschwerdemanagement \| Complaint management \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Öffentliche Dienstleistung \| Public services \| Öffentliche Verwaltung \| Public administration \| Gerechtigkeit \| Justice \| Virales Marketing \| Viral marketing \| Beziehungsmarketing \| Relationship marketing

Online Resource

Check full text access |

More access options

doi.org

Check Google Scholar

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/15309576.2023.2257681 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014414145

A service of the