A study on consumer adoption of technology-facilitated services
Indranil Roy Chowdhury, Sanjay Patro, Pingali Venugopal and D. Israel
| Year of publication: |
2014
|
|---|---|
| Authors: | Chowdhury, Indranil Roy ; Patro, Sanjay ; Venugopal, Pingali ; Israel, D. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 28.2014, 6, p. 471-483
|
| Subject: | Empirical research | Service encounter | Service adoption | Technology-facilitated services | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Innovationsakzeptanz | Innovation adoption | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing |