AI-based chatbots in conversational commerce and their effects on product and price perceptions
Justina Sidlauskiene, Yannick Joye, Vilte Auruskeviciene
| Year of publication: |
2023
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| Authors: | Sidlauskiene, Justina ; Joye, Yannick ; Auruskeviciene, Vilte |
| Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 33.2023, 1, Art.-No. 24, p. 1-21
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| Subject: | AI | Anthropomorphism | Chatbots | Conversational commerce | Perceived personalization | Perceived price | Situational loneliness | Konsumentenverhalten | Consumer behaviour | Wahrnehmung | Perception | Online-Handel | Online retailing |
| Description of contents: | Description [link.springer.com] |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12525-023-00633-8 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014283130