AI is better when I'm sure : the influence of certainty of needs on consumers' acceptance of AI chatbots
Yimin Zhu, Jiemin Zhang, Jifei Wu, Yingyue Liu
| Year of publication: |
2022
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|---|---|
| Authors: | Zhu, Yimin ; Zhang, Jiemin ; Wu, Jifei ; Liu, Yingyue |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 150.2022, p. 642-652
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| Subject: | Artificial intelligence | Certainty of consumer needs | Chatbots | Experience products | Perceived effectiveness | Search products | Konsumentenverhalten | Consumer behaviour | Künstliche Intelligenz | Innovationsakzeptanz | Innovation adoption |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2022.06.044 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013365825