Aligning customer requirements and organizational constraints to service processes and strategies
George Paltayian, Katerina D. Gotzamani, Andreas C. Georgiou and Andreas Andronikidis
| Year of publication: |
2017
|
|---|---|
| Authors: | Paltayian, George ; Gotzamani, Katerina D. ; Georgiou, Andreas C. ; Andronikidis, Andreas |
| Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 23.2017, 5, p. 1018-1042
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| Subject: | Service quality | Banking | Analytical hierarchy process | Quality function deployment | Goal programming | Service strategy | Qualitätsmanagement | Quality management | Dienstleistungsqualität | AHP-Verfahren | AHP approach | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Prozessmanagement | Business process management | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BPMJ-10-2015-0140 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011785811