Alternative scales for measuring service quality : a comparative assessment based on psychometric and diagnostic criteria
Anantharanthan Parasuraman; Valarie A. Zeithaml; Leonhard L. Berry
| Year of publication: |
2001
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|---|---|
| Authors: | Parasuraman, Anantharanthan ; Zeithaml, Valarie A. ; Berry, Leonhard L. |
| Published in: |
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung. - Wiesbaden : Gabler, ISBN 3-409-23593-0. - 2001, p. 465-498
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| Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001599020