An analysis of web service SLA management infrastructures based on the C-MAPE model
Year of publication: |
2009
|
---|---|
Authors: | Tang, Yazhe ; Lutfiyya, Hanaan ; Tosic, Vladimir |
Published in: |
International journal of business process integration and management : IJBPIM. - Olney, Bucks : Inderscience Enterprises, ISSN 1741-8763, ZDB-ID 2193360-1. - Vol. 4.2009, 3, p. 209-218
|
Subject: | Digitale Dienste | Web-based service | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Vertrag | Contract |
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