An e-commerce customer service robot based on intention recognition model
Minjing Peng (School of Economics and Management, Wuyi University, Guangdong, China), Yanwei Qin (Research Center of E-Commerce Augmented Reality of Guangdong Province, Wuyi University, Guangdong, China), Chenxin Tang (School of Economics and Management, Wuyi University, Guangdong, China), Xiangming Deng (Research Center of E-Commerce Augmented Reality of Guangdong Province, Wuyi University, Guangdong, China)
| Year of publication: |
January-March 2016
|
|---|---|
| Authors: | Peng, Minjing ; Qin, Yanwei ; Tang, Chenxin ; Deng, Xiangming |
| Published in: |
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1539-2937, ZDB-ID 2270169-2. - Vol. 14.2016, 1, p. 34-44
|
| Subject: | AIML | Customer Service | Intention Graphs | Intention Recognizing | Online Robot | Kundenservice | Customer service | Roboter | Robot | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/JECO.2016010104 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011529142