An empirical examination of customer experience co-creation model in banking self service technologies
Amit Kumar Agrawal, Asha Nagendra, Rajiv Divekar and Pravin Kumar Bhoyar
| Year of publication: |
2018
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|---|---|
| Authors: | Agrawal, Amit Kumar ; Nagendra, Asha ; Divekar, Rajiv ; Bhoyar, Pravin Kumar |
| Published in: |
International journal of business information systems : IJBIS. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0972, ZDB-ID 2193362-5. - Vol. 29.2018, 2, p. 268-280
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| Subject: | value co-creation | experiences | customer participation | banking | self service technologies | SSTs | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Betriebliche Wertschöpfung | Value creation | Bank | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Technischer Fortschritt | Technological change | Bankgeschäft | Banking services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011980273