An innovative method for improving hotel service using implicit requirement generation and quality function deployment
Meng Zhao, Yimai Zhang, Chenxi Zhang, Yaqi Wang
| Year of publication: |
2025
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|---|---|
| Authors: | Zhao, Meng ; Zhang, Yimai ; Zhang, Chenxi ; Wang, Yaqi |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 84.2025, Art.-No. 104251, p. 1-16
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| Subject: | User-generated content | Implicit requirement mining | Quality function deployment | Service improvement priorities | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Kundenintegration | Customer integration | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2025.104251 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015441747