An investigation of Korean consumers service quality perception of imported retail services : implications of consumer ethnocentrism
Eunji Oh, Jiwon Lee, M. Minsuk Shin
| Year of publication: |
2020
|
|---|---|
| Authors: | Oh, Eunji ; Lee, Jiwon ; Shin, M. Minsuk |
| Published in: |
Global business and finance review. - Seoul : People & Global Business Association, ISSN 2384-1648, ZDB-ID 2839730-7. - Vol. 25.2020, 1, p. 33-47
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| Subject: | Consumer Behavior | Imported Retail Service | Consumer Ethnocentrism (CET) | Service Quality | SERVQUAL | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Südkorea | South Korea | Nationalkultur | National culture |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.17549/gbfr.2020.25.1.33 [DOI] hdl:10419/224441 [Handle] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012208250