Analysis of influence of quality of service and quality of products on loyalty of members with member satisfaction as intervening variable in Loan and Save Cooperative Nasari Branch Office of Medan
April Sabdi Marbun, Sukaria Sinulingga, Iskandarini
| Year of publication: |
September 2017
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|---|---|
| Authors: | Marbun, April Sabdi ; Sinulingga, Sukaria ; Iskandarini |
| Published in: |
Academic journal of economic studies. - Bucharest : Editura Universitară, ISSN 2457-5836, ZDB-ID 2822728-1. - Vol. 4.2018, 3, p. 106-121
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| Subject: | Quality of Service | Product Quality | Member Loyalty | Member Satisfaction | Produktqualität | Product quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management |