Analyzing role of E-SERVQUAL constructs for post-pandemic recovery of Indian taxi aggregator services
Avadhut Arun Patwardhan, Neeraj Pandey
| Year of publication: |
2021
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| Authors: | Patwardhan, Avadhut Arun ; Pandey, Neeraj |
| Published in: |
International journal of global business and competitiveness : a journal of Global Institute of Flexible Systems Management. - [Singapore] : Springer Singapore, ISSN 0976-1888, ZDB-ID 3007235-9. - Vol. 16.2021, supplement issue 1, p. 89-102
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| Subject: | Brand loyalty intention | E-service quality | Taxi aggregator service | Dienstleistungsqualität | Service quality | Indien | India | Taxigewerbe | Taxi industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Markentreue | Brand loyalty | Coronavirus | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s42943-021-00042-8 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013461383