Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Ernest Emeka Izogo
| Year of publication: |
2016
|
|---|---|
| Authors: | Izogo, Ernest |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 33.2016, 6, p. 747-768
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| Subject: | Nigeria | Attitudinal loyalty | Customer commitment | Service reliability | Telecom service | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Telekommunikation | Telecommunications | Telekommunikationssektor | Telecommunications industry | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-06-2014-0070 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011591125