Applying complexity theory to solve hospitality contrarian case conundrums : illuminating happy-low and unhappy-high performing frontline service employees
James Po-Hsun Hsiao; Chyi Jaw; Tzung-Cheng Huan T. C.; Arch G. Woodside
| Year of publication: |
2015
|
|---|---|
| Authors: | Hsiao, James Po-hsun ; Jaw, Chyi ; Huan, Tzung-cheng ; Woodside, Arch G. |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 27.2015, 4, p. 608-647
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| Subject: | Hospitality management | Human resource management | Complexity theory | Frontline | Happiness | Hotel and catering management | Personalmanagement | Human Resource Management | Gastgewerbe | Hospitality industry | Krankenhaus | Hospital | Hotellerie | Hotel industry | Tourismusberufe | Tourism employees | Komplexitätsmanagement | Complexity management | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011326580