Applying loss aversion to investigate service quality in logistics: A moderating effect of service convenience
| Year of publication: |
2010
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|---|---|
| Authors: | Hsu, Chia-Lin ; Chen, Mu-Chen ; Chang, Kuo-Chien ; Chao, Chuang-Min |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 30.2010, 5 (1.1.), p. 508-526
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