Are low-cost carrier passengers less likely to complain about service quality?

Michael D. Wittman

Year of publication:	2014
Authors:	Wittman, Michael D.
Published in:	Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 35.2014, p. 64-71
Subject:	Service quality \| Consumer complaints \| Low-cost carriers \| Air Travel Consumer Report \| Dienstleistungsqualität \| Niedrigpreisstrategie \| Low-cost strategy \| Konsumentenverhalten \| Consumer behaviour \| Beschwerdemanagement \| Complaint management \| Fluggesellschaft \| Airline \| Passagierluftverkehr \| Air passenger transport \| Kundenzufriedenheit \| Customer satisfaction \| Produktqualität \| Product quality

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