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Ascertaining the impact of e-service quality on e-loyalty for the e-commerce platform of liner shipping companies

Shih-Liang Chao, Ming-Miin Yu, Sin-Yi Wei
Year of publication:
2024
Authors: Chao, Shih-Liang ; Yu, Ming-miin ; Wei, Sin-Yi
Subject: E-loyalty | E-service quality | Liner shipping | Network data envelopment analysis | Structural equation modeling | Trust | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Linienschifffahrt | Online-Handel | Online retailing | Vertrauen | Confidence | Data-Envelopment-Analyse | Data envelopment analysis | Strukturgleichungsmodell | Structural equation model
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