Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Sang-June Park and Youjae Yi
| Year of publication: |
2022
|
|---|---|
| Authors: | Park, Sang-June ; Yi, Youjae |
| Subject: | importance-performance analysis | optimum | service quality | SERVPERF | SERVQUAL | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2021.2001327 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013482814