Assessing the effects of satisfaction and value on customer loyalty behaviors in service environments : high-speed railway in Turkey as a case study

Emre Sahin Dölarslan

Year of publication:	2014
Authors:	Dölarslan, Emre Şahin
Published in:	Management research review. - Bingley : Emerald, ISSN 2040-8269, ZDB-ID 2535152-7. - Vol. 37.2014, 8, p. 706-727
Subject:	Customer characteristics \| Customer satisfaction \| Loyalty behaviors \| Moderating effects \| Service value \| Kundenzufriedenheit \| Türkei \| Turkey \| Dienstleistungsqualität \| Service quality \| Beziehungsmarketing \| Relationship marketing \| Konsumentenverhalten \| Consumer behaviour

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