Automation to handle customer complaints in banks : current status, clients' satisfaction and challenges

Md. Mahbubur Rahman Alam (Associate Professor, BIBM), Shamsun Nahar Momotaz, (Ph.D. Associate Professor, BIBM), B. M. Zahid-Ul Haque (Regional Commercial Director (Bangladesh & Nepal), TRECCERT, Germany and Field CISO (South Asia), GuardYoo, Ireland)

Year of publication:	March, 2025
Authors:	Alam, Md. Mahbubur Rahman ; Momotaz, Shamsun Nahar ; Zahid-Ul Haque, B. M.
Publisher:	Dhaka, Bangladesh : Bangladesh Institute of Bank Management (BIBM)
Subject:	Beschwerdemanagement \| Complaint management \| Kundenzufriedenheit \| Customer satisfaction \| Automatisierung \| Automation \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsqualität \| Service quality \| Bank

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