Avoiding excessive AI service agent anthropomorphism : examining its role in delivering bad news
Rory Francis Mulcahy and Aimee Riedel, Byron Keating, Amanda Beatson and Kate Letheren
| Year of publication: |
2024
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|---|---|
| Authors: | Mulcahy, Rory Francis ; Riedel, Aimee ; Keating, Byron ; Beatson, Amanda ; Letheren, Kate |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 34.2024, 1, p. 98-126
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| Subject: | Anthropomorphism | Cognitive appraisal theory | Uncanny valley | Well-being |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-04-2023-0118 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014526007