B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context
Year of publication: |
2022
|
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Authors: | Teixeira, Rafael ; Przyczynski, Renato ; Shockley, Jeff |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 16.2022, 3, p. 645-679
|
Subject: | Business-to-business | Facility-level practices | Operational capability | Service continuity | Technology-enabled services | Lieferantenmanagement | Supplier relationship management | B-to-B-Marketing | Business-to-business marketing | Dienstleistungssektor | Service industry |
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