• Theoretical Basis
  • A Fairness Theory Approach to Consequences ofOverbooking
  • Consequences of Negative Inequity
  • Consequences of Positive Inequity
  • Data Set and Methodology
  • Data
  • Method
  • Results
  • All Customers
  • Customer Segments
  • Discussion
  • Application of Fairness Theory
  • A Customer-Centric View on RevenueManagement
  • Asymmetric Effects of Positive and NegativeEvents
  • Conclusion
  • REFERENCES