Beyond virtuality : from engagement platforms to engagement ecosystems
Year of publication: |
2014
|
---|---|
Authors: | Breidbach, Christoph F. ; Brodie, Roderick J. ; Hollebeek, Linda |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 24.2014, 6, p. 592-611
|
Subject: | Engagement ecosystem | Service science | Engagement platform | IT in service | S-D logic | Kundenintegration | Customer integration | Dienstleistung | Services | Social Web | Social web | Digitale Plattform | Digital platform | Beziehungsmarketing | Relationship marketing | Service-Dominant Logic | Service-dominant logic |
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