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Business process mapping : improving customer satisfaction ; Workbook

J. Mike Jacka; Paulette J. Keller
Year of publication:
2009 ; 2nd ed.
Authors: Jacka, J. Mike ; Keller, Paulette J.
Publisher: Hoboken, NJ : Wiley
Subject: Prozessmanagement | Business process management
Description of contents: Table of Contents [gbv.de]
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