Client assessments of their audit experiences : the role of experience quality, similarity and client participation
Year of publication: |
2024
|
---|---|
Authors: | Jomjai Sampet ; Naruanard Sarapaivanich ; Erboon Ekasingh ; Patterson, Paul G. |
Published in: |
Asian review of accounting. - Bingley : Emerald, ISSN 1758-8863, ZDB-ID 2425199-9. - Vol. 32.2024, 1, p. 166-186
|
Subject: | Advocacy | Client participation | Client satisfaction | Experience quality | Similarity | Trustworthiness | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Experiment | Wirtschaftsprüfung | Financial audit | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence |
-
Aghazadeh, Sanaz, (2020)
-
A deep learning-based SEM-ANN analysis of the impact of AI-based audit services on client trust
Rawashdeh, Awni, (2024)
-
Does client participation in an external audit affect their satisfaction with the audit service?
Herda, David H., (2014)
- More ...
-
Naruanard Sarapaivanich, (2024)
-
The role of client participation and psychological comfort in driving perceptions of audit quality
Sampet, Jomjai, (2019)
-
The impact of communication style on psychological comfort and trust in audit services
Sarapaivanich, Naruanard, (2019)
- More ...