Cognitive, affective and behavioural responses in mall experience : a qualitative approach
Laura Lucia-Palacios, Raúl Pérez-López and Yolanda Polo-Redondo (Department of Marketing, University of Zaragoza, Zaragoza, Spain)
| Year of publication: |
2016
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|---|---|
| Authors: | Lucia-Palacios, Laura ; Pérez-López, Raúl ; Polo-Redondo, Yolanda |
| Published in: |
International journal of retail & distribution management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-0552, ZDB-ID 1026884-4. - Vol. 44.2016, 1, p. 4-21
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| Subject: | Qualitative approach | Customer experience | Moderating effects | Affective and cognitive responses | Shopping mall characteristics | Konsumentenverhalten | Consumer behaviour | Einkaufszentrum | Shopping center | Kognition | Cognition | Emotion | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-05-2014-0061 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011515550