Modeling customer experience with public sector smartphone apps : a mixed methods study in the UAE
Alia AlJanahi, Sanjai K. Parahoo
| Year of publication: |
2023
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|---|---|
| Authors: | AlJanahi, Alia ; Parahoo, Sanjai Kumar |
| Published in: |
International review on public and non-profit marketing. - Berlin : Springer, ISSN 1865-1992, ZDB-ID 2423129-0. - Vol. 20.2023, 4, p. 813-827
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| Subject: | Customer experience | e-governance | Emotional | G2C apps | Technical | Utilitarian, Cognitive | Mobile Anwendung | Mobile application | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Emotion | Konsumentenverhalten | Consumer behaviour | Vereinigte Arabische Emirate | United Arab Emirates | E-Government | E-government | Dienstleistungsqualität | Service quality | Öffentlicher Sektor | Public sector | Mobiltelefon | Mobile phone | Kognition | Cognition |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12208-022-00354-2 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014437256