Comparative evaluation of critical factors in delivering service quality of banks: An application of dominance analysis in modified SERVQUAL model
| Year of publication: |
2010
|
|---|---|
| Authors: | Kumar, Mukesh ; Kee, Fong Tat ; Charles, Vincent |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 27.2010, 3 (1.1.), p. 352-379
|