Consumer resistance to service robots : a stressor-based perspective on engagement and wellbeing
Year of publication: |
2025
|
---|---|
Authors: | Wong, Jimmy ; Wong, Amy |
Published in: |
Journal of consumer marketing. - Bradford : Emerald, ISSN 2052-1200, ZDB-ID 2032361-X. - Vol. 42.2025, 1, p. 56-71
|
Subject: | Consumer engagement | Human-robot interaction | Innovation resistance theory | Perceived intrusion | Robot anxiety | Stress susceptibility | Technology anxiety | Wellbeing | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Technischer Fortschritt | Technological change | Stress | Work stress | Zufriedenheit | Satisfaction | Innovation |
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