Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks
Year of publication: |
2015
|
---|---|
Authors: | D'Alessandro, Steven ; Johnson, Lester W. ; Gray, David ; Carter, Leanne |
Published in: |
Marketing letters : a journal of research in marketing. - Dordrecht [u.a.] : Springer, ISSN 0923-0645, ZDB-ID 1031012-5. - Vol. 26.2015, 4, p. 489-500
|
Subject: | Simulations | Netlogo | Mobile phone networks | 3G versus 4G choice | Provider choice models | Triangulation of models | Mobiltelefon | Mobile phone | Mobilkommunikation | Mobile communications | Konsumentenverhalten | Consumer behaviour | Simulation | Kundenzufriedenheit | Customer satisfaction | Theorie | Theory | Unternehmensnetzwerk | Business network | Netzwerk | Network |
-
Teotia, Dr. Shashiraj, (2020)
-
The quality of mobile phone services provided by Romanian operators, from consumers' perspective
Pleşea, Doru Alexandru, (2013)
-
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari, (2013)
- More ...
-
The market performance indicator : a macro understanding of service provider switching
D'Alessandro, Steven, (2015)
-
Carter, Leanne, (2016)
-
Inertia in services : causes and consequences for switching
Gray, David, (2017)
- More ...