Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Yang Xu, Smita Singh, Eric D. Olson, EunHa (Lena) Jeong
| Year of publication: |
2022
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| Authors: | Xu, Yang ; Singh, Smita ; Olson, Eric D. ; Jeong, EunHa |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 103.2022, p. 1-13
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| Subject: | COVID-19 | Customer perception | Importance-performance analysis (IPA) | Mitigation | Restaurants | Scale development | Servicescape | Konsumentenverhalten | Consumer behaviour | Coronavirus | Gastronomie | Restaurant industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception | Wirkungsanalyse | Impact assessment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103206 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013209271